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Privacy Policy

ADR Direct Limited
Last updated: February 2026

1. Introduction

ADR Direct Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at www.adrdirect.co.uk or engage with our services.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is ADR Direct Limited.

Registered Address: Newfield View, Milnrow, Rochdale, OL16 3DS

Contact Email: enquiries@adrdirect.co.uk Contact Phone: 0330 043 3497

2. What Personal Data We Collect

When you use our website or contact us, we may collect the following personal data:

Information you provide directly via our enquiry form:

  • Your name

  • Company name

  • Email address

  • Phone number

  • Collection and delivery locations

  • Details about your cargo (description of goods, weight, dimensions, dangerous goods classification including UN number, class, packing group, and tunnel code)

  • Service requirements and additional notes

Information collected automatically when you visit our website:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited, time spent on pages, and navigation paths

  • Referring website address

  • Cookies and similar tracking technologies (see Section 8 below)

Our website is hosted on the Wix.com platform. Wix may collect additional technical data in accordance with their own privacy policy, which can be found at www.wix.com/about/privacy.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our services — processing your enquiry, preparing quotations, arranging the compliant transport of dangerous goods, and communicating with you about your consignment. The legal basis for this processing is the performance of a contract or taking steps at your request prior to entering into a contract (Article 6(1)(b) UK GDPR).

To comply with legal obligations — maintaining records as required under ADR regulations, transport law, health and safety legislation, and tax obligations. The legal basis is compliance with a legal obligation (Article 6(1)(c) UK GDPR).

For our legitimate business interests — improving our website and services, responding to general enquiries, and maintaining business records. The legal basis is our legitimate interests (Article 6(1)(f) UK GDPR), provided these are not overridden by your rights and interests.

4. Who We Share Your Data With

We may share your personal data with the following categories of recipients where necessary:

  • Our drivers and operational staff, to fulfil your transport requirements

  • Sub-contractors or partner carriers involved in completing your consignment

  • Regulatory authorities, where required by law or in connection with ADR compliance

  • Our professional advisers, including accountants and legal advisers

  • Our website hosting provider, Wix.com (data may be processed outside the UK — see Section 6)

  • Law enforcement or other authorities, if required to do so by law

We do not sell your personal data to third parties. We do not share your data with third parties for their marketing purposes.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy. Our general retention periods are:

  • Enquiry data (where no contract is entered into): 12 months from the date of your enquiry

  • Contract and consignment records: 6 years from the completion of the service, in line with our legal and regulatory obligations

  • Financial records: 6 years, as required by HMRC

After these periods, your data will be securely deleted or anonymised.

6. International Data Transfers

Our website is hosted by Wix.com, which may process data on servers located outside the United Kingdom. Where personal data is transferred outside the UK, Wix relies on appropriate safeguards, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), to ensure your data is protected.

7. How We Protect Your Data

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or damage. These measures include the use of encrypted connections (SSL/TLS) on our website and restricted access to personal data within our organisation.

8. Cookies

Our website uses cookies and similar technologies to help the site function properly and to understand how visitors use it. Cookies are small text files placed on your device when you visit a website.

Types of cookies used:

  • Essential cookies: Required for the website to function correctly (e.g., session management and security). These cannot be disabled.

  • Analytics cookies: Used to understand how visitors interact with our website, helping us improve its content and usability. These may be set by Wix or third-party analytics providers such as Google Analytics.

  • Functional cookies: Enable enhanced functionality and personalisation.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

For more information about the cookies used by Wix, please refer to the Wix Cookie Policy at www.wix.com/about/cookie-policy.

9. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • Right of access — to request a copy of the personal data we hold about you

  • Right to rectification — to request correction of inaccurate or incomplete data

  • Right to erasure — to request deletion of your data where there is no compelling reason for its continued processing

  • Right to restrict processing — to request that we limit how we use your data

  • Right to data portability — to request transfer of your data in a structured, commonly used format

  • Right to object — to object to processing based on our legitimate interests

  • Rights relating to automated decision-making — we do not carry out automated decision-making or profiling

To exercise any of these rights, please contact us at enquiries@adrdirect.co.uk. We will respond to your request within one month.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk Telephone: 0303 123 1113 Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first at enquiries@adrdirect.co.uk.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

ADR Direct Limited Newfield View, Milnrow, Rochdale, OL16 3DS

Email: enquiries@adrdirect.co.uk Phone: 0330 043 3497

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