0330 043 3497
Privacy Policy
ADR Direct Ltd
Last updated: 29 July 2026
Who we are
ADR Direct Ltd is a specialist dangerous goods courier. We are the data controller for the information described here, which means we decide what we collect and what we do with it.
​
ADR Direct Ltd
25 Newfield View, Milnrow, Rochdale, OL16 3DS
Company number 16865661
VAT number GB 513 8199 82
ICO registration ZC175390
Phone: 0330 043 3497
Email: enquiries@adrdirect.co.uk
We are a small company. We do not have a Data Protection Officer and the law does not require us to have one. Contact us on the details above and a director will deal with it personally.
What we collect, and where we get it
If you contact us
Your name, your company, your phone number, your email address, and details of what you want moved. We get this from you.
If you become a customer
Job records, transport documents, proof of delivery, and your invoicing details. We get this from you.
If we are delivering to you, and your details came from someone else
If one of our customers asks us to deliver to you, they gave us your details. You did not.
In that case we hold your name or your company name, the delivery address, a phone number so we can call ahead, and any site access instructions.
The source is our customer, the business that asked us to make the delivery. If you want to know which one, ask us and we will tell you.
If you sign for a delivery
We record the name and signature of the person who takes the goods. That is our proof of delivery.
If you visit our website
Limited technical information, through cookies. See below.
What we do not collect
We do not use CCTV. We do not use dashcams. If that changes, we will update this page first.
Do you have to give us your information?
For a dangerous goods job, yes.
The law requires the transport document to carry the name and address of the consignor and the consignee. That is not our rule. It is ADR, and we cannot lawfully move your goods without it.
If you will not give us that, we cannot take the job.
Everything else is voluntary.
Why we use it, and our lawful basis
To answer your enquiry and quote for the work.
Legitimate interests. We cannot price a job without knowing what it is.
To carry out the work and keep you posted.
Legitimate interests, and performance of a contract where we contract with you as an individual.
To deliver to the right person at the right place.
Legitimate interests. Ours in doing the job, our customer's in getting their goods where they are meant to go.
To invoice you and keep our accounts.
Legal obligation.
To meet our duties as a dangerous goods carrier.
Legal obligation. Carrying dangerous goods brings record-keeping duties that we do not get to opt out of.
To keep our vehicles and our loads secure.
Legitimate interests. See vehicle tracking, below.
To deal with an accident, an incident, or a claim.
Legitimate interests, and legal obligation. If there is an incident involving dangerous goods, the law requires us to notify the emergency services immediately and give them what they need.
Vehicle tracking
Every vehicle we run carries live GPS tracking.
It is a security measure, not a surveillance one. Dangerous goods are a theft target, and our security plan requires us to know where our vehicles are.
The tracking records the location of the vehicle, not the person.
The data is held on our behalf by our vehicle telematics provider. We do not name that provider publicly. Telling the world which system protects vehicles carrying explosives and radioactive material would defeat the point of having one.
We do not share tracking data with customers. We would share it with the police, or our insurer, if a vehicle or a load were stolen.
Automated decisions
We do not make automated decisions about you. We do not profile you.
Every decision about whether we take a job, and what we charge, is made by a director. There is no algorithm.
Who we share it with
We never sell your information. We never will.
We share it only where we have to:
Our accounting software provider, so we can invoice you
Our payment provider, if you pay by card
Our vehicle telematics provider, which holds vehicle location data for us
Our website provider, which hosts the site and delivers the enquiry form
Vetted subcontract drivers, where one carries out a delivery, who receive only the job details they need
Our insurers, if there is a claim
The emergency services, immediately, if there is an incident involving dangerous goods in transit. The law requires this.
Regulators and enforcement bodies who have a legal right to it. That includes the Department for Transport, the DVSA at roadside checks, the Health and Safety Executive, the Environment Agency, the police, and HMRC.
Every provider acts on our instructions and cannot use your information for their own purposes.
Deliveries are carried out by our own directors in our own vehicles, or by a vetted ADR-certified subcontractor where one is needed. A subcontractor receives only the details needed to do the job, must protect your information to the same standards we do, and cannot use it for anything else.
How long we keep it
Enquiries that do not turn into a job: twelve months.
Then we delete them. We clear these out once a year.
Customer records, job records, transport documents and proof of delivery: six years from the end of the job.
We are required to keep dangerous goods transport documents for a minimum of three months. We keep ours for six years, filed with the rest of the job, because that is how long you have to bring a contract claim against us and the signed delivery note is the record of what happened.
Waste consignment notes: three years from the date of transfer, where we have carried hazardous waste. That period is fixed by law and we cannot shorten it.
Invoices and accounting records: six years. Tax law.
Vehicle tracking data: no longer than twelve months.
When we no longer need something, we delete it. Paper is shredded.
Where it is held
In the United Kingdom, or in countries the UK has decided offer equivalent protection. Some of our software providers store data outside the UK, and where they do, they are contractually required to protect it to UK standards.
How we keep it safe
Digital records are on password-protected devices. Paper transport documents are kept secure and shredded when finished with. Records containing details of high consequence dangerous goods are never emailed to unverified recipients. Passwords are not shared.
These are controls in our Transport Security Plan, which is reviewed by our appointed Dangerous Goods Safety Adviser.
Your rights
You have the right to:
Ask what we hold about you, and get a copy
Have it corrected if it is wrong
Have it deleted, where we have no legal reason to keep it
Object to us using it, where our basis is legitimate interests
Ask us to restrict how we use it while a query is sorted out
Ask for it in a portable format, where you gave it to us electronically
Withdraw consent, where consent is what we relied on
If the law tells us to keep something, we cannot delete it just because you ask. A dangerous goods transport document is one example. We will explain if that applies.
Email enquiries@adrdirect.co.uk or call 0330 043 3497. We will reply within one month. There is no charge.
Cookies
Our website uses cookies. A cookie is a small file a website puts on your device.
Essential cookies keep the site working. We cannot switch these off and the site will not run without them.
Analytics cookies tell us which pages people look at, so we can make the site better. These are not essential, and we will not set them unless you say yes.
When you first arrive you will be asked whether you accept non-essential cookies. You can say no, and the site will still work. You can change your mind at any time through your browser settings.
How to complain
Tell us first. Email enquiries@adrdirect.co.uk and a director will look into it personally.
If you are still unhappy, you can complain to the Information Commissioner's Office. You do not have to come to us first, but we would rather you did.
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
0303 123 1113
ico.org.uk
Changes
If we change how we handle your information, we will update this page and change the date at the top.
ADR Direct Ltd. Registered in England and Wales. Company number 16865661.